Privacy Policy

Your data protection and privacy rights matter to us. This policy explains how we handle your information with transparency and care.

Effective Date: January 15, 2025
Introduction
At Flareon Energex, we take your privacy seriously. As a security testing and vulnerability assessment company operating in Thailand, we understand the critical importance of protecting sensitive information. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and international best practices.
We believe in being straightforward about our data practices. This policy covers all interactions with our website, services, and business operations. When you work with us or visit our site, you're trusting us with your information, and we don't take that lightly.
Information We Collect
Personal Information You Provide
When you contact us or request our services, we collect information you voluntarily share:
Contact details (name, email address, phone number)
Company information and job title
Project requirements and technical specifications
Communication preferences and meeting availability
Billing and payment information for contracted services
Technical Information
Our website and services automatically collect certain technical data:
IP address and general location information
Browser type, operating system, and device information
Website usage patterns and page visit statistics
Referral sources and search terms used to find us
System vulnerabilities and security data (only during authorized testing)
Security Testing Data
During vulnerability assessments and penetration testing, we may access sensitive system information. This data is handled under strict confidentiality agreements and is never used for purposes beyond the authorized testing scope.
How We Use Your Information
We use your personal information for legitimate business purposes and only in ways you'd reasonably expect:
Purpose Data Used Legal Basis
Service delivery and project management Contact info, technical requirements Contract performance
Communication and support Contact details, project history Legitimate interest
Website improvement and analytics Usage data, technical information Legitimate interest
Security testing and assessment System data, vulnerability information Contract performance
We never use your data for marketing purposes without explicit consent. If you subscribe to our security updates or industry insights, you can unsubscribe anytime. We also don't sell your information to third parties - that's not our business model, and it goes against our core values of trust and security.
Data Storage and Security
How We Protect Your Data
As a security company, we practice what we preach. Your data is protected using industry-standard security measures:
Encrypted data transmission using TLS 1.3 or higher
Secure data centers with physical access controls in Thailand
Regular security audits and vulnerability assessments of our own systems
Access controls ensuring only authorized personnel can view your data
Regular data backups with encryption at rest
Data Retention
We keep your information only as long as necessary for business purposes and legal requirements. Here's our general approach:
Active client data: Retained during the business relationship plus 3 years
Project documentation: Kept for 5 years for reference and compliance
Website analytics: Aggregated data retained for 2 years
Security testing data: Deleted within 90 days after project completion unless contracted otherwise
Marketing communications: Until you unsubscribe or after 2 years of inactivity
Your Privacy Rights
Under Thailand's PDPA and international privacy standards, you have several rights regarding your personal data. We've made it straightforward to exercise these rights:
Access and Portability
You can request a copy of all personal data we hold about you. We'll provide this information in a readable format within 30 days. If you want to transfer your data to another service provider, we'll help make that process smooth.
Correction and Updates
Found incorrect information in our records? Just let us know, and we'll fix it promptly. We want to make sure our records are accurate, so don't hesitate to reach out if something needs updating.
Deletion and Restriction
You can request that we delete your personal data or restrict how we process it. We'll honor these requests except where we have legitimate business needs or legal obligations to retain certain information. We'll always explain our reasoning if we can't immediately comply.
How to Exercise Your Rights
Contact our privacy team at contact@flareon-energex.com with your request. Include your name and enough information for us to verify your identity. We typically respond within 5 business days and complete most requests within 30 days.
Data Sharing and Transfers
We don't sell or rent your personal information. However, we may share data in specific circumstances:
Service Providers
We work with trusted partners for essential business functions like payment processing, cloud hosting, and communication tools. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose information when required by Thai law, court orders, or to protect our legal rights. We'll notify you about such requests unless prohibited by law, and we'll always verify the legitimacy of any legal demand before complying.
International Transfers
Some of our service providers may process data outside Thailand. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. Your data security remains our priority regardless of where processing occurs.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and help us understand how visitors use our site. We believe in being transparent about this:
Essential Cookies
These are necessary for basic website functionality, like remembering your preferences and maintaining security. You can't opt out of these while using our site, but they don't track you across other websites.
Analytics and Performance
We use analytics tools to understand which pages are most helpful and how we can improve the site. This data is aggregated and doesn't identify individual users. You can opt out through your browser settings or by contacting us.
Updates and Changes
We'll update this privacy policy as our business evolves and privacy laws change. When we make significant changes, we'll notify you via email (if you've provided one) and post a notice on our website.
Minor updates for clarity or administrative changes won't trigger notifications, but you can always check the effective date at the top of this policy. We recommend reviewing this policy periodically, especially if privacy is a key concern for your organization.
Questions or Concerns?
We're here to help with any privacy-related questions. Our team takes these matters seriously and will respond promptly to your inquiries.

Email: contact@flareon-energex.com
Phone: +66 74 343 055
Address: 250/14-5 บรมไตรโลกนารถ, Wat Chan, Mueang Phitsanulok District, Phitsanulok 65000, Thailand
This privacy policy was last updated on January 15, 2025. We're committed to maintaining your trust through transparent and responsible data practices.